This section explains how to regain access if you've lost your 2FA device.
Losing access to your Two-Factor Authentication (2FA) device can be challenging, but there are steps you can take to regain access to your payroll provider account:
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Use Backup Codes:
- During the initial setup of 2FA, you should have received backup codes. Locate these codes and use them to log in.
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Contact your Employer's IT or HR Team:
- If you don't have backup codes or are unable to access them, reach out to your employer's HR or IT team.
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Update Security Settings:
- Once you've regained access, update your security settings. Consider setting up 2FA on a new device and ensure you securely store any new backup codes.
To prevent future access issues, it's advisable to regularly back up your 2FA device and securely store backup codes.