--- title: I can’t access any of my payroll accounts nor do I have access to my W-2 description:   Unfortunately, our system currently can only work with electronic online payroll systems. --- [Skip to content](https://consumer.truv.com/i-cant-access-any-of-my-payroll-accounts-nor-do-i-have-access-to-my-w-2#main-content) [![logo-truv-4](https://consumer.truv.com/hubfs/logo-truv-4.svg)](https://consumer.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Consumer Help Center](https://consumer.truv.com/?hsLang=en) 2. [Troubleshooting](https://consumer.truv.com/troubleshooting?hsLang=en) # I can’t access any of my payroll accounts nor do I have access to my W-2   Unfortunately, our system currently can only work with electronic online payroll systems. - If you're verifying **employment history**, please let your background screener know that you were unable to verify your employment through Truv and they will use a different process. - If you're verifying **income**, please let the lender or property management company know that you were unable to verify through Truv and they will use a different process. - If you're switching **direct deposit accounts**, please let your financial institution know that you were unable to switch accounts through Truv and they will use a different process.   - [About Truv](https://consumer.truv.com/about-truv?hsLang=en) - [Troubleshooting](https://consumer.truv.com/troubleshooting?hsLang=en) - [Rights & Disclosures](https://consumer.truv.com/rights-disclosures?hsLang=en) - [Connecting Accounts](https://consumer.truv.com/connecting-accounts?hsLang=en) - [Data Sharing](https://consumer.truv.com/data-sharing?hsLang=en) - [Privacy & Security](https://consumer.truv.com/privacy-security?hsLang=en) [![Chill listening crop-3](https://consumer.truv.com/hubfs/logo-truv-bl-1.svg "Chill listening crop-3")](https://consumer.truv.com/?hsLang=en) Truv Consumer Help Center Copyright © 2026, Truv Inc.