Troubleshooting

Quickly fix common issues and resolve connection errors.

• Is there any other way to verify my income and employment?
• I don't have access to view my payroll information outside of my company's network. What can be done?
• How do I regain access if I’ve lost my 2FA device?
• Why am I not receiving the password reset email?
• What should I do if I’m locked out of my account?
• How do I reset my payroll provider password?
• Why can’t I log into my payroll provider account?
• Incorrect username & password
• I don't remember my payroll credentials. How do I link Truv to my payroll account?
• What if I don't have a payroll login?
• My account states it's already connected and I cannot reconnect, how would I get past this?
• My verification link has expired. What should I do?
• I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.
• I can’t access any of my payroll accounts nor do I have access to my W-2
• Payroll provider account locked due multiple attempts
• I can't find my payroll provider in your list