---
title: Troubleshooting | Consumer Help Center
description: Quickly fix common issues and resolve connection errors.
---

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1. [Consumer Help Center](https://consumer.truv.com/)
2. [Troubleshooting](https://consumer.truv.com/troubleshooting)

# Troubleshooting

 Quickly fix common issues and resolve connection errors.

- [How do I report an issue if I'm unable to complete my verification?](https://consumer.truv.com/how-do-i-report-an-issue-if-im-unable-to-complete-my-verification)
- [What to Do If You Are Not Receiving Your ADP Verification Code](https://consumer.truv.com/what-to-do-if-you-are-not-receiving-your-adp-verification-code)
- [Is there any other way to verify my income and employment?](https://consumer.truv.com/is-there-any-other-way-to-verify-my-income-and-employment)
- [I don't have access to view my payroll information outside of my company's network. What can be done?](https://consumer.truv.com/i-dont-have-access-to-view-my-payroll-information-outside-of-my-companys-network.-what-can-be-done)
- [How do I regain access if I’ve lost my 2FA device?](https://consumer.truv.com/how-do-i-regain-access-if-ive-lost-my-2fa-device)
- [Why am I not receiving the password reset email?](https://consumer.truv.com/why-am-i-not-receiving-the-password-reset-email)
- [What should I do if I’m locked out of my account?](https://consumer.truv.com/what-should-i-do-if-im-locked-out-of-my-account)
- [How do I reset my payroll provider password?](https://consumer.truv.com/how-do-i-reset-my-password)
- [Why can’t I log into my payroll provider account?](https://consumer.truv.com/why-cant-i-log-into-my-account)
- [Incorrect username & password](https://consumer.truv.com/incorrect-username-password)
- [I don't remember my payroll credentials. How do I link Truv to my payroll account?](https://consumer.truv.com/i-dont-remember-my-payroll-credentials.-how-do-i-link-truv-to-my-payroll-account)
- [What if I don't have a payroll login?](https://consumer.truv.com/what-if-i-dont-have-a-payroll-login)
- [My account states it's already connected and I cannot reconnect, how would I get past this?](https://consumer.truv.com/my-account-states-its-already-connected-and-i-cannot-reconnect-how-would-i-get-past-this)
- [My verification link has expired. What should I do?](https://consumer.truv.com/my-verification-link-has-expired.-what-should-i-do)
- [I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.](https://consumer.truv.com/i-keep-getting-an-error-message-that-my-login-information-is-incorrect-but-im-able-to-login-when-i-go-to-my-companys-portal)
- [I can’t access any of my payroll accounts nor do I have access to my W-2](https://consumer.truv.com/i-cant-access-any-of-my-payroll-accounts-nor-do-i-have-access-to-my-w-2)
- [Payroll provider account locked due multiple attempts](https://consumer.truv.com/payroll-provider-account-locked-due-multiple-attempts)
- [I can't find my payroll provider in your list](https://consumer.truv.com/i-cant-find-my-payroll-provider-in-your-list)

See less ▼

- [About Truv](https://consumer.truv.com/about-truv)
- [Troubleshooting](https://consumer.truv.com/troubleshooting)
- [Rights & Disclosures](https://consumer.truv.com/rights-disclosures)
- [Connecting Accounts](https://consumer.truv.com/connecting-accounts)
- [Data Sharing](https://consumer.truv.com/data-sharing)
- [Privacy & Security](https://consumer.truv.com/privacy-security)

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