Why am I not receiving the password reset email?

This section explains possible reasons for not receiving password reset emails and how to resolve the issue.

If you're not receiving the password reset email from your payroll provider account, consider the following troubleshooting steps:

  • Check Spam or Junk Folders:

    Sometimes, legitimate emails are mistakenly filtered as spam. Look in your email account's spam or junk folder for the password reset email. If found, mark it as "Not Spam" to ensure future emails arrive in your inbox.
  • Verify Email Address Accuracy:

    Ensure that the email address associated with your payroll provider account is correct and free of typos. A small error can prevent you from receiving the reset email.
  • Contact your Employer's System Admin (HR/IT):
        If you've tried the above steps and still haven't received the password reset email, reach out to your employer's system admin.