Experiencing login issues with your payroll provider account can stem from various factors. Here's how to troubleshoot common problems.
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Incorrect Username or Password:
- Ensure you're entering the correct login credentials. If you receive an "incorrect username or password" message, try resetting your password through the "Forgot your password?" link on the login page.
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Account Locked Due to Multiple Attempts:
- After several unsuccessful login attempts, your account may become locked. In such cases, contact your payroll provider's support team to unlock your account.
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Unrecognized Payroll Provider:
- If you can't find your payroll provider in the list or are unsure which one to select, consult your employer's HR department for guidance.
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Forgotten Payroll Credentials:
- If you've forgotten your payroll login details, use the payroll provider's password recovery options or contact their support for assistance.
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Two-Factor Authentication (2FA) Issues:
- If your company uses 2FA, ensure you have access to the necessary authentication method (e.g., text message, authenticator app) and that it's functioning correctly.
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Account Access Restrictions:
- Some payroll accounts can only be accessed within your company's network or via a VPN. If you're trying to log in from outside these environments, you may encounter access issues.
If you've tried these steps and still can't log in, please reach out to Truv's support team at support@truv.com for further assistance.