What should I do if I’m locked out of my account?

This section outlines the steps to take if you're locked out of your account. Follow the instructions to regain access.

1. Contact Your Payroll Provider or Employer's System Administrator:

   • Reach out to your payroll provider or your company's system administrator for assistance in unlocking your account.

2. Reset Your Payroll Credentials:

   • If you've forgotten your payroll login details, use the "Reset username" or "Reset password" options available in the Truv widget or directly on your payroll provider's website. Follow the on-screen instructions to update your credentials.

By following these steps, you should be able to regain access to your payroll provider account.